top of page
FAQ
Frequently asked questions
General
We started Super Krew because we are one of those cringey couples that wear matching clothes and accessories. We started wearing matching hoodies with our anniversary date on them and liked the idea so much; we figured there was definitely more people out there who enjoyed matching with their people too.
The name Super Krew came along through a fun string of events. We went antiquing and Shannon found an old stuffed cat that was wearing a cape, Kevin renamed it Super Kitty. We added Super Kitty to our other cadre of stuffed friends we've "rescued" (Shannon really took the book Corduroy to heart) and called the group Super Krew. Then when we would go do an escape room or bowling (something we love doing), we renamed our "team of two" Super Krew.
We strive to give everyone their own special way to connect with their krew. If you have design ideas or colors you want to see available, let us know! Email us at contact@superkrew.shop. (contact@superkrew.shop.)We'd love to hear from you!
Each month, we will take design ideas and if yours is chosen, you will get a 50% off coupon to use on your new design. We will also showcase it on our Instagram and tag you for bragging rights.
We want to show you off to the world (you're a STAR!). Send us photos of you and your krew wearing your new threads and we will upload them to our Instagram and website along with your names (first names only) and how your krew connected.
Email your pics to pics@superkrew.shop (pics@superkrew.shop)
Due to the nature of the design, we can only accept returns for damaged or defective products. To do so please follow the below steps:
1. All returnable items must be damaged or defective.
2. We can only accept items within 30 days from delivery date, if you contact us on the last day of that window there is a chance you will miss the cut off. Please check all items upon delivery.
3. Email us at contact@superkrew.shop (contact@superkrew.shop)with a well lit, clean photo of the damage.
4. We will exchange it for the same product style, color, and size.
5. We will email you a shipping label free of charge to send us the item back.
bottom of page